SkinDoc formula Privacy Policy

This privacy policy sets out how SkinDoc formula (“we”, “our”, “us”) uses and protects any personal data that you can provide when using this website.

We are committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page every couple of months. This policy is effective from 24th May 2018.

What we collect

We may collect the following information:

  • Name (Forename and Surname)
  • Contact information including email address, phone and mobile numbers
  • Demographic information including full address and post code
  • Credit/Debit card information
  • Bank details

What we do with the information we gather

SkinDoc formula requires this information to process orders and payments, respond to any enquires received and for internal record keeping. Please note that the contact form on this website does not add you to any mailing list and is only used to respond to your enquiry.

Who has access to the information

Our sales team will access such information when there is an appropriate business reason to do so through the content management system of the website, where it will be stored in a confidential manner. Personally identifiable information provided will be used by our online payment processors, Stripe, to handle all payments and enquiries.


Here at SkinDoc formula, we are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, our website has suitable physical, electronic and managerial procedures to safeguard and secure the personal data we collect online. This includes using SSL (Secure Socket Layer) Technology and data encryption.

How we use cookies

We are committed to protecting your privacy and informing you how we handle information about you. Cookies (small strings of text) allow our website to distinguish you from other users when you browse the site. We are working to move to an opt-in system for cookies in line with the new EU Cookie Law.

Most web browsers allow control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

We use Google Analytics to monitor site use, which sets four cookies. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read an overview of privacy at Google, or opt out of Google Analytics across all websites.

You'll also be issued with a Google Advertising targeting cookie. This cookie allows us to gather data about you (age, gender, interests etc.) and your browsing habits. This process is called online behavioural advertising (OBA). We want to learn more about our visitors to ensure we offer them the best possible experience, and to achieve this, we use the information gathered through OBA in conjunction with data collected through the regular Google Analytics Cookie.

We will not sell-on or disclose any of the information gathered through our use of targeting cookies. The data collected by these cookies cannot be used to personally identify you. If you would rather not receive the Google Advertising Cookie or would like more information, please visit Your Online Choices.

Links to other websites

Our website may feature external links to other websites. Please note that once you have used these links to leave our site, this privacy policy does not extend cover you. Therefore, we cannot be responsible for the protection and privacy of any personal data you may provide whilst visiting such sites. External sites are not governed by this privacy statement, and you should check their own personal privacy policy to understand what personal data they collect and why.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you consent to receiving marketing material from us in the future.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at

We will not sell, distribute or lease your personal information to third parties under any circumstances. We will only use your personal information to deal with your enquires or requests.

Under the Data Protection Act 1988 and General Data Protection Regulations you may request details of personal information which we hold about you by making a subject access request to or writing to 85 Great Portland Street, London, W1W 7LT.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible using the methods above. We will promptly correct any information found to be incorrect.

Under EU Law, you may request that any personal data we hold about you is deleted and we will do so unless there is a legal basis for us to retain that information.